PREAMBLE

These General Terms and Conditions of Sale (hereinafter referred to as the “GTC”) are governed by the laws of the United Arab Emirates, without prejudice to mandatory consumer protection rules applicable in the country of residence of the consumer or non-professional.
They govern the contractual relationship between, on the one hand, MAX PICCININI COACHING DMCC, a company governed by the laws of the United Arab Emirates, publisher of coaching products and services, registered in Dubai under number 788372, with its registered office at:
Unit No: 3O-OO-D1-12, Jewellery & Gemplex 3, Plot No: DMCC-PH2-J&GPlexS, Jewellery & Gemplex, Dubai, United Arab Emirates, as described in the “Legal Notice” available on the Website;
and, on the other hand, any individual or legal entity (hereinafter the “Client”) making a purchase via the Max Piccinini website, by phone, electronically, or during a physical commercial event.

MAX PICCININI COACHING DMCC has appointed RISE HIGHER AG, a company based in Switzerland, registered under number CHE – 461.346.010, to manage payments, including collection and transaction processing.
As a result, transactions made from Europe may appear under the name RISE HIGHER AG on the Client’s bank statements. This delegation in no way affects the Client’s rights and obligations towards MAX PICCININI COACHING DMCC, which remains the sole contracting party in the sale of Products and Services.

Any order placed implies full, complete, and unreserved acceptance by the Client of these GTC, to the exclusion of any other document, brochure, or catalog issued by MAX PICCININI COACHING DMCC, which are for informational purposes only. Any contrary condition opposed by the Client shall, unless expressly and in writing accepted by MAX PICCININI COACHING DMCC, be unenforceable, regardless of when it may have been brought to its attention.

MAX PICCININI COACHING DMCC reserves the right to modify these GTC at any time. The applicable GTC are those in force on the date of the Client’s order. Previous versions may be provided upon simple request.

The term “Client” refers equally to a consumer, a non-professional, or a professional. The Client acknowledges having been informed that certain provisions of this agreement are reserved exclusively for consumers and/or non-professionals within the meaning of applicable laws, and that professionals do not benefit from the same rights, particularly regarding withdrawal.

The Client declares having full legal capacity to enter into a contract with MAX PICCININI COACHING DMCC, and guarantees that, if applicable, the person placing an order on behalf of a third party or a company is duly authorized to bind said third party or company.

Clients who are non-residents, especially those located outside the European Union, are advised to check with local authorities regarding the validity and compliance requirements of the intended purchase. MAX PICCININI COACHING DMCC cannot be held liable for any non-compliance with local regulations applicable to the Client, who acts under their sole responsibility.

Unless otherwise stipulated, the contract concluded between the Client and MAX PICCININI COACHING DMCC is a distance contract, in accordance with Articles L.221-1 et seq. of the French Consumer Code. However, when the sale is concluded at a physical event (such as a trade fair, forum, seminar, pop-up sale, etc.) which the Client has attended on their own initiative, the contract is considered to have been concluded with the simultaneous physical presence of both parties and is therefore not subject to the rules governing distance contracts.

These GTC are drafted in both French and English.

1- PURPOSE

These General Terms and Conditions of Sale (GTC) are intended to define the contractual terms applicable to the sale of services and products (as defined in Article 2 below) offered by MAX PICCININI COACHING DMCC to its Clients, whether professionals or consumers.

They govern the respective rights and obligations of MAX PICCININI COACHING DMCC and the Client in the context of any order, service, or purchase made via the website, by electronic correspondence, or through any other sales channel used by MAX PICCININI COACHING DMCC.

These GTC apply to all services provided, unless otherwise specifically agreed in writing between the parties. They take precedence over any conflicting document, unless expressly accepted in writing by MAX PICCININI COACHING DMCC.

2 – ESSENTIAL CHARACTERISTICS OF THE PRODUCTS

The books, films, and other works presented on the Website (hereinafter referred to as the “Products”) are published by MAX PICCININI COACHING DMCC, the sole holder of the exploitation rights to these works, including, in particular, all intellectual property rights.

The Products available for sale on the Website are exclusively delivered in digital format and can be viewed and/or listened to on a secure platform accessible via an individual access code that will be sent to the Client.

The graphic presentation of the Products on the Website is purely illustrative. Therefore, their appearance may differ at the time of delivery, availability, or download.

3 – ORDERING PRODUCTS AND REGISTERING FOR SERVICES

Placing an order for a product or registering for a service offered by MAX PICCININI COACHING DMCC implies the Client’s full and unconditional acceptance of these General Terms and Conditions of Sale.

Orders may be placed through any written means approved by MAX PICCININI COACHING DMCC: paper form, email or instant messaging exchange, signed quotation, payment link, or any other method specified by MAX PICCININI COACHING DMCC.

An order is considered firm and final upon written confirmation by MAX PICCININI COACHING DMCC, or upon the Client’s validation of the first payment, unless expressly stated otherwise.

The Client acknowledges having received all necessary information regarding the products and services prior to entering into the contract. It is the Client’s responsibility to ensure that the products or services meet their needs.

Any special request (customization, adjustment, specific conditions) must be expressly validated by MAX PICCININI COACHING DMCC to be enforceable.

4 – PRICING CONDITIONS

4.1 – Currency
Prices are indicated in euros (EUR).

4.2 – VAT and Other Taxes

Prices are displayed inclusive of all taxes (VAT included) when VAT is applicable.
Any applicable tax, including local VAT, will be charged in addition at the rate in effect at the time of invoicing, in accordance with the regulations applicable in the United Arab Emirates or in the Client’s country of residence, if applicable.
Any customs duties or other taxes related to the use of products or services in the Client’s country are entirely the responsibility of the Client.

4.3 – Price Changes
MAX PICCININI COACHING DMCC reserves the right to modify its pricing at any time, without prior notice.
However, products and services will be invoiced based on the rates in effect at the time the order is confirmed by the Client, unless a legal or regulatory change requires a mandatory adjustment to the prices (in particular, changes in VAT rate or other applicable taxes).

4.4 – Discounts and Promotional Offers
Discounts, special offers, and promotional codes offered by MAX PICCININI COACHING DMCC, if any, are only valid for the period specified and subject to the specific conditions mentioned.
They are not cumulative unless otherwise stated, and can under no circumstances give rise to a refund or compensation if not used.

5 – PAYMENT

5.1 – Payment Terms
Payment must be made in full at the time of ordering, by credit card, bank transfer, or any other payment method accepted and provided by MAX PICCININI COACHING DMCC.
Payment is an essential condition for the provision of services. In the event of a payment authorization refusal by officially accredited institutions or in the event of non-payment, MAX PICCININI COACHING DMCC reserves the right to suspend or cancel the order or access to the services.

MAX PICCININI COACHING DMCC may, on an exceptional basis, allow payment in installments, particularly considering the total amount due and the nature of its relationship with the Client. However, MAX PICCININI COACHING DMCC is under no obligation to grant such payment terms. The Client may request this by contacting customer service at: [email protected]. Installment payments incur additional fees, which are the sole responsibility of the Client and are non-refundable under any circumstances.

MAX PICCININI COACHING DMCC has mandated RISE HIGHER AG in Switzerland to manage payments, including collection and transaction processing.
As such, transactions made from Europe may appear under the name RISE HIGHER AG on the Client’s bank statements. This delegation does not alter the Client’s rights and obligations towards MAX PICCININI COACHING DMCC, which remains the sole contracting party for the sale of Products and Services.

5.2 – Secure Online Payment
Online payments are processed through specialized providers who ensure a secure payment system in accordance with applicable standards. MAX PICCININI COACHING DMCC does not collect or store any banking data.

5.3 – Invoicing
An invoice is issued by MAX PICCININI COACHING DMCC for each confirmed order and is sent electronically to the email address provided by the Client.

5.4 – Late or Non-Payment
In case of non-compliance with payment terms, MAX PICCININI COACHING DMCC may suspend or cancel the order, without prejudice to any other legal remedies.
Any unpaid amount on its due date shall automatically incur:

– Late payment penalties calculated based on the legal interest rate, starting from the day following the due date;

– Immediate and automatic termination of access to services, without any refund of amounts already paid.

5.5 – Subscription-Based Payment
For subscription-based services, payment is recurring based on the agreed frequency (monthly, annually, etc.). The Client authorizes MAX PICCININI COACHING DMCC to automatically debit the registered payment method at each due date.
In case of payment failure, MAX PICCININI COACHING DMCC may suspend access to the services until payment is resolved.

5.6 – No Right of Set-Off
Unless previously agreed in writing, the Client may not set off any claim they may have against amounts due to MAX PICCININI COACHING DMCC.

5.7 – Verification Procedure
MAX PICCININI COACHING DMCC reserves the right to implement an order verification procedure to ensure that the payment details used are not fraudulent or stolen, and to correctly identify the Client as a consumer, non-professional, or professional.
In this context, the company may request the following documents by email:

– A copy of a valid official ID (passport, national identity card, or driver’s license);

– A recent proof of address (dated within the last 3 months) in the name of the payment method holder;

– A copy of the credit card used for the order: front and back, with only the first 4 and last 2 digits visible on the front, and the CVV and any full card number on the back concealed.

The Client may also be asked to provide documentation to verify their status as a professional (e.g., company registration certificate, intra-community VAT number, sworn statement, etc.).
Final validation of the order will only occur upon receipt and verification of all requested documents. Failing this, the company reserves the right to cancel the order for security or compliance reasons.

6 – PRODUCT AVAILABILITY – AFTER-SALES SERVICE

6.1 – As a general rule, Products offered for sale are made available to the Client only in digital format after full payment. The Client receives an individual access code allowing them to access a secure platform where they can view and/or listen to the Products online and, in some cases, download them.
It is the Client’s responsibility to verify prior to ordering that their system is compatible with accessing digital content.

6.2 – For Products offered under an open-ended subscription, a link to access the Products on a secure platform will be sent to the Client at least once a month to the email address provided at the time of the order, provided that all due payments have been made.

6.3 – To assist Clients after purchase, MAX PICCININI COACHING DMCC provides a non-premium support number: +33 (0)9 70 170 570.
Clients may also send inquiries to the company’s customer service email: [email protected]

7 – RIGHT OF WITHDRAWAL

7.1 – General Principles
In accordance with Article L221-18 of the French Consumer Code, the consumer or non-professional Client has a period of fourteen (14) days to exercise their right of withdrawal from the conclusion of the distance contract, without having to provide any reason or incur any penalties.
For consumer or non-professional Clients residing outside of France, this right of withdrawal applies under the same conditions when the legislation of their country of residence allows it.
This right of withdrawal applies only if the product or service has not been used. An exception applies to in-person seminars, which are governed by specific conditions detailed in Article 8.

7.2 – How to Exercise the Right of Withdrawal
The Client may exercise their right of withdrawal by:

– Sending an email to: [email protected];

– Sending a clear and unambiguous statement expressing the intention to withdraw;

– Using the standard withdrawal form.

MAX PICCININI COACHING DMCC will acknowledge receipt of the withdrawal request by email to the address provided by the Client.

7.3 – Consequences of Withdrawal
Withdrawal will result in:

– Cancellation of the initial invoice;

– A refund by bank transfer or credit card of the amount paid, at no cost to the Client.

This refund will be made within a maximum of thirty (30) calendar days from the date MAX PICCININI COACHING DMCC receives the withdrawal request, accompanied, if necessary, by the documents required for processing.

7.4 – Applications Requiring Approval & Deposit Refunds
When access to a Program is subject to a prior application process, the Client may be required to pay a deposit at the time of application.

If the application is declined by MAX PICCININI COACHING DMCC, the full deposit will be refunded within a maximum of thirty (30) calendar days, without any fees, penalties, or deductions.

7.5 – Withdrawal Requests Made After the Legal Deadline
If the withdrawal request is made after the legal 14-day period, no refund will be issued, except in the case described in 7.4.
However, the amounts paid will be retained as client credit, valid for one (1) year from the invoice date. This credit:

– May be used by the Client for any future purchase or registration for products/services offered by the company;

– Cannot be refunded.

After the one-year period, the credit will automatically expire. The Client will permanently lose the benefit of the credited amount, with no possibility of retrieval or conversion.

8 – SATISFACTION GUARANTEE – SPECIAL REFUND CONDITIONS

8.1 – Special Refund Conditions for In-Person Seminars Only
The following seminars are covered: Business Max, Finance Max, Life Max, and Destination Réussite.
The following are excluded: Megapackage, Business Package, Life Package, MentorMax, Excellence Coaching Academy, MaxMasterMind Diamond and Platinum.

In-person seminars:
As a general rule, the 14-day withdrawal period does not apply once an in-person seminar has started. If the seminar has begun or been completed, the service is considered fully delivered, and no refund will be granted, in accordance with applicable regulations.
If the Client does not attend, no refund will be issued.

Refund is only possible in the following case:

– The Client attended the seminar and expressed their dissatisfaction in writing, in detail, before 12:00 p.m. on the second day of the seminar, by handing in a written letter, their badge, and all documentation received.
Requests made after this deadline will not be eligible for refund.
Refunds will be issued in the form of credit for the full amount, valid for one (1) year.

8.2 – Other Satisfaction Guarantees
In some specific cases, MAX PICCININI COACHING DMCC offers a satisfaction guarantee Products or Services.
This is clearly stated on the product or service presentation page on the Website.
If such a guarantee is offered, the Client may contact: [email protected] to request a refund.

8.3 – Changing Seminar Registration
A change to a seminar registration is only allowed in the following cases:

1. The Client requests to postpone their registration to a later date due to being unable to attend on the originally scheduled dates, provided the request is made at least eight (8) weeks before the seminar starts. Only one postponement per seminar is allowed. Registrations that benefited from a discount coupon cannot be postponed.

2. The Client requests to transfer their registration to another person. This change incurs administrative fees:

– €50 excl. tax if requested more than 6 weeks before the seminar starts,

– €100 excl. tax if requested less than 6 weeks before the seminar starts.

– No changes are allowed less than two weeks before the seminar starts.

8.4 – Termination of Subscription-Based Products and Services
Clients subscribing to monthly, open-ended subscriptions may terminate at any time by giving one (1) month’s notice, by email to [email protected].
This cancellation right does not apply to other Products and Services purchased with installment payment plans.

9 – LIABILITY

MAX PICCININI COACHING DMCC is fully liable for the proper fulfillment of the order, subject to product availability.
However, any failure or improper performance due to the Client (e.g., outdated or inadequate IT system), a force majeure event, or an unforeseeable and insurmountable act of a third party may partially or fully release MAX PICCININI COACHING DMCC from liability.

10 – ACCOUNT SUSPENSION OR TERMINATION BY MAX PICCININI COACHING DMCC

The programs take place according to the duration defined by MPC DMCC, without interruption. Breaks or suspensions are generally not permitted, as they hinder the proper execution and effectiveness of the program.

In the event of an interruption initiated by the client, the latter must inform and justify the reason to their CSM or to customer service. The company then reserves the right, at its sole discretion, to decide on their reintegration into the relevant program.

MAX PICCININI COACHING DMCC reserves the right to suspend or terminate a Client’s account in the event of a violation of the Terms and Conditions, or more generally, of any applicable legal provisions, without prejudice to any damages that MAX PICCININI COACHING DMCC may seek.
Any individual whose account has been suspended or terminated shall not be permitted to place new orders or create a new account on the Website without the prior authorization of MAX PICCININI COACHING DMCC.

11 – STORAGE OF INFORMATION – EVIDENCE

The digital records maintained by MAX PICCININI COACHING DMCC under reasonably secure conditions shall be considered by the parties as valid proof of communications, orders, payments, and transactions between them.
Order confirmations, purchase orders, and invoices are archived on a reliable and durable medium to constitute a faithful and lasting copy.
The Client may request access to their archived data by contacting: [email protected].

12 – MISCELLANEOUS PROVISIONS

In general, the Client and MAX PICCININI COACHING DMCC expressly agree that information may be exchanged via email. The official correspondence address for MAX PICCININI COACHING DMCC is: [email protected].
These Terms and Conditions may be amended at any time by MAX PICCININI COACHING DMCC to reflect legal or jurisprudential changes applicable to e-commerce, or to incorporate any technical or technological improvements to the Website.
If any provision of these Terms and Conditions is declared null and void, it will be considered as unwritten but will not affect the validity of the remaining contractual provisions.
Any tolerance or waiver by either party in enforcing all or part of the obligations stated in these Terms and Conditions—regardless of frequency or duration—shall not be deemed a modification of the Terms, nor shall it create any right.

13 – DISPUTE RESOLUTION

These Terms and Conditions are governed by the laws of the United Arab Emirates.
However, if the Client is a consumer or non-professional, the application of UAE law shall not affect the mandatory consumer protection laws of the country where the Client resides.
In the event of a dispute, the consumer or non-professional Client may opt for conventional mediation, any alternative dispute resolution method, or contact the competent courts of their country of residence.
If the Client is a professional, exclusive jurisdiction is expressly granted to the courts of Dubai.